At Xyros Bags, we aim to provide a smooth and reliable delivery experience for every customer. This policy outlines how orders are processed, shipped and delivered.

By placing an order on our website, you agree to the terms described below.

Order Processing & Dispatch

• All orders are processed in a commercially reasonable manner.
• Orders are typically dispatched within 24–48 working hours after confirmation.
• Dispatch timelines may vary during peak seasons, holidays or unforeseen circumstances.

For first-time orders, additional verification may be required, which could slightly affect dispatch timing.

Shipping Methods

We partner with trusted logistics providers to ensure dependable delivery. Depending on your location, shipments may be sent via:

• Courier services
• Surface transport
• Cargo / regional carriers
• Local delivery partners
  

The shipping method is determined based on serviceability and delivery efficiency.

Delivery Timelines

Estimated delivery times:

• Metro / Tier I Cities: 3–7 working days
• Other Locations: 5–10 working days
  

Deliveries to remote regions, rural areas, or special zones may require additional time.

Delivery timelines are indicative and may be affected by:

• Weather conditions
• Transport disruptions
• Public holidays
• High logistics demand
  

Shipping Charges

• Applicable shipping charges, if any, will be clearly displayed at checkout.
• Promotional free-shipping offers may be provided at Xyros’ discretion.
  

Delivery Attempts & Responsibility

• Deliveries are made to the address provided at the time of order.
• Customers must ensure that the shipping details are accurate and complete.

If delivery fails due to:

• Incorrect address
• Recipient unavailability
• Refusal to accept delivery

Additional re-shipping charges may apply.

Risk & Ownership

Ownership and responsibility for the product pass to the customer once the shipment is handed over to the logistics partner.

Delayed or Failed Deliveries

While we strive to meet delivery estimates, delays may occasionally occur. Xyros Bags shall not be liable for delays caused by third-party logistics providers or circumstances beyond our control.

Tracking Your Order

Once your order is dispatched, you will receive tracking details via:

• Email / SMS / WhatsApp (where applicable)

This allows you to monitor shipment progress in real time.

Damaged / Missing Shipments

In case of delivery issues:

• Claims for damage or missing items must be reported within 48 hours of delivery.
• Customers may be required to provide clear images and an unboxing video for verification.

Claims raised without valid proof may not be eligible for resolution.

Non-Delivery / Incorrect Information

Xyros Bags is not responsible for delivery failures arising from inaccurate or incomplete information provided by the customer.

Policy Updates

Xyros Bags reserves the right to revise this Shipping & Delivery Policy at any time without prior notice.

Need Assistance?

For any shipping or delivery-related queries, please contact:

Email: info@xyrosbags.com